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Shipping & Returns

 

Information on the required delivery

* The information needed for shipping is your full name, address and telephone number. Please be informed that we can send your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping. 

* Please ensure that you enter the address correct delivery and contact number. 

* Please allow 7-10 days for delivery of your item. 

* We will send you your tracking number in 36-48 hours after receiving your payment. 

* The number monitoring to check:
EMS website: http://www.ems.com.cn/english.html , you can apply online.

DHL website: http://www.dhl-usa.com/en.html or http://www.dhl.com/en.html
For any type of request for a delivery Express air, our customer service is at your disposal Monday to Friday from 8:00 a.m. to 9:30 p.m. and Saturday from 8:30 to 13:30 (Booking a courier, information about our products and services, customs information, specific issues, urgent requests ...). 

* 0820 20 25 25 *: If you n 'not have a DHL account number 

* 0820 20 80 80 *: If you have a DHL account number

Shipping method


Normally, we use DHL and EMS as shipping method. But for some counties, we will use EMS as shipping m¨¦thode.Tous products have graduite delivery.

Monitoring methods


After your order is shipped, we will offer EMS or DHL tracking no. and website to you. 
There are two methods to get above information from us, 

<1> Visit our website and re-login to check the update status. 

<2> Check your e-mail to us send update status to your e-mail. 

Note: (If you can not check it immediately with the tracking no, please take more patience to wait a while).

Non-delivery or wrong


* We are not responsible for reshipment if you provided us with an incorrect address or incomplete. 

* If you're refused to sign the order, we will charged 30% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to you are absent or you provided a delivery address incorrect or incomplete us), we will need 30% shipping. 

* For customers who do not receive your parcel within 20 working days. 

Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Return& Refund

1. Products with quality problem in 7 days (from the date products were received) can be returned and refund.

2. Customer needs to send the products back to the designated returning address which will be provided to you by email. A full refund will be arranged after receiving the returned package.

3. Color aberration is existed due to the color effect by the PC monitor and lighting condition. The quality problem is not included with color aberration.

4. Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.

5. For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape-measure to measure out the problem. Customer shall submit the photographs to seniorbag.ru and we may have the designated personnel to take the dispute and a reply will be offered within 24 hours.

6. By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.

7. We don¡¯t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.

8. We don¡¯t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.

9. We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.

10. In case of your not satisfied about the product received from us, please contact our customer service as soon as possible.

For maintain your own interests, we don't accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.

 

Return & Exchange

All exchanges must be addressed within 14 days of receiving products. In order to make an exchange, all handbags must be in original, unworn, dead stock condition, with original packing or you will not qualify for an exchange. Exchanges can only be made if the products were factory defects and/or it was a result of our mistakes.

Unacceptable reasons for exchange are customer chose wrong size/wrong color/wrong style/customer decides no longer wants.

seniorbag.ru reserves the right to apply this charge to any exchange! We will not accept returns if we sent you the correct products but you can exchange it for the one you want.

Read our policy and make sure you select the correct product, color and size and ask any question about the products before you purchase! You can send emails at seniorbag.ru

 

Instructions for Returning Goods

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem, without you having to send anything back.

If there are irremediable defects with the goods, you can return them back exchange under our 7 Days Refund / 14 Days Exchange warranty.

Please email your order number to seniorbag.ru, our Customer Service Department will offer you our return code and return address, also some important instructions.

The returned order number should be displayed on the outside of the box you are returning to seniorbag.ru.

Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS, these couriers are much expensive than Post Office.

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